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FAQ
Arrival
02
Apr
Departure
03
Apr
Guests
Rooms

Reservation Policy

Frequently Asked Questions

01 What is the minimum length of stay?
We allow short-term lease with a minimum occupation period of 6 nights.

Visa, Master, UnionPay, American Express cards and online payment (Apple Pay, Google Pay, Alipay, WeChat Pay) are accepted.

Full advance payment payable must be made upon confirmation of reservation.*

*Goods and Services Tax (GST) will be charged based on prevailing rates as levied by the Government of Singapore at 9% from 2024.

A deposit for Miscellaneous charge of S$250.00 will be required from the occupant (by Cash or Credit Card). For personal bookings, Security Deposit will be waived for stays 1 month and below on condition that payment for the first month is received in full prior to check-in. For 1 month to 3 month stay, a Security Deposit equivalent to the half of monthly rate is required. For 3 month stay and above, a Security Deposit equivalent to the monthly rate is required.

We do accept pets and a pet levy applies at $30.00 (exclusive of taxes) per pet per day. A maximum of 2 pets are allowed in each apartment.

Maximum number of “permitted occupants” is 2 to a 1-bedroom, 4 to a 2-bedroom, 6 to a 3-bedroom and 8 to a 4-bedroom apartment unit.

An additional roll-away bed is at $80.00 (exclusive of taxes) per night and only limit to 1 additional bed per apartment. We provide complimentary baby crib upon request and are subject to availability.

The official check-in time is 1500 hours and check-out time is 1200 hours. In the event of early check-in before 1500 hours, we would recommend you to pre-block the apartment one day before arrival. Similarly, for late departures, reserving an additional night will guarantee your late check-out.

Our Service Desk operates from 0700 hours to 2200 hours daily. In the event of check-in after operating hours, there will be security personnel to assist you with a simple check-in and our guest services will contact you the next day for official registration.

Our rates include the following:

  • 82 cable television channels in both Living and Master bedroom
  • Complimentary WIFI
  • Complimentary parking for one car (if required) will be provided. Pre-registration is required.
  • Twice-weekly housekeeping services (excluding Sundays and Public Holidays), excluding dishwashing services
  • Welcome hamper and toiletries amenities upon arrival
  • 24-hour security services
  • Maintenance services
  • Miscellaneous charges such as laundry, transportation, newspapers, and telephone will be separately charged and are not included in the monthly or daily rental.
  • Prevailing Goods and Services Tax (GST) is applicable to all rates and services.

For confirmed reservations with stay period up to 1 month, a written notice of at least two (2) weeks prior to original arrival date is required for an amendment to a later arrival date OR the cancellation of a confirmed reservation. Failing this, a one-week Cancellation/No Show Fee based on the Best Flexible Rate, subject to Prevailing Goods and Services Tax (GST) will be charged.  Cancellation Policies differ for extended stays beyond 1 month, Special Promotions and Offers – please reference the applicable Terms & Conditions for the said reservation.

Current travel restrictions for COVID-19 For regions affected by government-issued travel restrictions, Cancellation Fees will be waived. All changes or cancellations must be made 24 hours prior to scheduled arrival. For further assistance, please contact apartments@greatworld.com.sg